Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@stemandsill.com. If your return is accepted, we will provide instructions on how and where to send your package. Items must be sent back to us after receiving return authorization. Items returned without prior approval will not be accepted.
For any return questions, contact us at info@stemandsill.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Consumer Protection and Warranty
In accordance with consumer protection laws, you have a 14-day cooling-off period within the European Union during which you can cancel or return your order for any reason without justification. Additionally, there is a 1-year warranty in place for your purchases.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Contact Information
Address: Stem & Sill Ltd, 75 Shelton Street
Covent Garden, London, WC2H 9JQ
Email: info@stemandsill.com
Contact Hours: Monday - Saturday: 8:00 AM - 6:00 PM
Sunday: Closed
Thank you for choosing Stem & Sill for your shopping needs. We appreciate your trust in us.
