Shipping Policy
Shipping Rates and Delivery Time
We offer standard shipping services for our products. Shipping is free to all provided countries.
We aim to process and ship your order within 1-3 business days based on our stock and demand. Delivery times vary depending on your location, but in most cases, you can expect your order to arrive within 1 to 15 business days after it has been shipped.
Please note that during peak periods, such as holidays, order processing and delivery times may be extended.
Shipping Providers
We work with trusted shipping partners to ensure your order is delivered safely and promptly.
For international orders, please note that customs or import duties might be applicable. These charges are the responsibility of the recipient and are not included in the product or shipping cost.
Order Tracking
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@stemandsill.com with your name and order number, and we will look into it for you
Shipping Restrictions
At this time, we ship to addresses within the European Union, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland, and Norway.
We do not deliver to P.O. boxes, so please provide a physical address and phone number for shipping.
Lost or Damaged Items
While we take great care in packaging and shipping your order, sometimes unexpected events can occur. If your order is lost or arrives damaged, please contact our customer support at info@stemandsill.com within 30 days of the estimated delivery date. We will assist you in resolving the issue.
Import Taxes and Duties
It's important to note that import taxes, customs duties, and other associated fees are not included in the product price or shipping cost. Any additional charges, if applicable, are the responsibility of the recipient. We recommend checking with your local customs authorities to understand any potential fees that may apply to your order.
Returns and Exchanges
For information on returns and exchanges, please refer to our Refund Policy.
We hope this shipping policy clarifies our shipping procedures. If you have any further questions or need assistance, please don't hesitate to contact us.
Contact Information
Phone number: +44 7380 417293
Email: info@stemandsill.com
Contact Hours: Monday - Saturday: 8:00 AM - 6:00 PM
Sunday: Closed
Thank you for choosing Stem & Sill for your shopping needs. We appreciate your trust in us.
