Help Center

We offer standard shipping services for our products.

Shipping is free to all provided countries.

We aim to process and ship your order within 1-3 business days based on our stock and demand. Delivery times vary depending on your location, but in most cases, you can expect your order to arrive within 1 to 15 business days after it has been shipped.

At this time, we ship to addresses within the European Union, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland, and Norway.

You should receive your order between 1 and 15 business days after you receive a shipping confirmation email from us. If your order has taken longer than 20 business days to arrive, you can track it on our Order Tracking page.  If your order shows as In Transit, it is still on its way and is not lost.

We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. See our Return Policy for more details.

To start a return, contact us at info@stemandsill.com. If your return is accepted, we will provide instructions on how and where to send your package. Items must be sent back to us after receiving return authorization. Items returned without prior approval will not be accepted.

You can request an exchange by contacting us at info@stemandsill.com.We will help you send your original item back to us and process a separate order for your new item.

If your order is lost, damaged, or stolen, please inform us at info@stemandsill.com. We will guide you through the process of replacing your order.

You can cancel your order from the order confirmation page within two hours of placing it. To cancel, click on the order status link in your confirmation email and select cancel order. Because we process orders quickly, we cannot guarantee the ability to cancel after this time frame. If your order has already been processed, you can still return it once it arrives.

Stem & Sill is headquartered in Covent Garden, London, but we ship worldwide! We work with skilled artisans and craftsmen around the world to offer you the most unique, timeless products for your home and garden.

You can send us a message using the form below or send an email to info@stemandsill.com Our friendly customer care team is here to help when you need us!